Director of Customer Success IoT - H/F

Home Office
70 / 100 K€

🎯Would you like to be at the beginning of a new industry 4.0 adventure? Agility and Innovation, for this European group of 2,000 people who is setting up in France!

This international integrator, expert in PLM (Product Lifecycle Management), IoT, (Internet of Things), and Augmented Reality (AR), Artificial Intelligence (AI) solutions, is present in 30 countries worldwide, and is growing in France!


💪Their strength?

  • More than 1,200 projects implemented around the world (Europe, North America and Asia)
  • Expert in Industry, Energy, Medical
  • A financially solid group, 100% privately owned
  • A strong partnership culture: more than 15 years with PTC and more than 28 years with ROCKWELL

✅  Why do they need you dear Director of Customer Success?

The French team is in full construction. 4 people : the head of, the business & alliances manager, the business developer and the PLM presales consultant.
What they are missing today is a senior Iot "guru" capable of collecting, modeling and analyzing customer requirements and process.

The integration of projects is then carried out off-shore, by a team of experts in Poland.

✅ And in your daily life as Customer Success Lead you will  ...

  • Set the overall vision and strategic plan for the customers, focusing on driving solutions portfolio adoption, leading a positive customer experience, and driving growth;
  • Drive business value for customers, solution adoption and customer experience;
  • Define, improve, and optimize customer engagement on the solutions portfolio creating a culture of continuous improvement;
  • Build and lead world-class team;
  • Work closely with the Sales management and Practice leads to align on strategies, expansion plans, and future opportunities;
  • Expand revenue in accounts through cross sales and up-sell opportunities;
  • Influence customer satisfaction and overall health scores;
  • ...

As you will have understood, there is no office in France yet, this position is💯 home office.


✅ What do you need to be successful in this IoT PLM position?

  • Industrial Experience (10+ Years)
  • CAD /PLM /Manufacturing /IOT /MES /ERP Software
  • Program Management
  • Supply Chain Optimization
  • Excellent communication skills and passion, to interact with customers
  • Emotional intelligence including self-awareness, empathy and integrity
  • Ability to travel in Europe!

✅ What this PLM IOT Consulting Company can offer?

  • a structure in full construction, at the cutting edge of technology
  • strong development prospects in France and abroad
  • 600+ passionate PLM and IoT engineers
  • an international context
  • a growing company
  • work in innovative projects, using modern technologies
  • good place to grow
  • an attractive salary and cool benefits 💰
  • stability of employment and friendly atmosphere of work
  • flexible working hours


✅ Let's go back to our recruitment process! Rather agile and efficient!

  • step 1:  interview  with me to better know each other and presentation of the role and company
  • step 2 :interview with your future N+1, the VP sales
  • step 3 : interview with HR
  • step 4 : interview with the Head of the group

Let’s talk about it! Feel free to contact me by mail:  c.jauneau@capucineetassocies.com or find me on LinkedIn Céline !

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